PW

Pakora WhatsApp Notifier

Message Templates

Generate and manage your WhatsApp Business message templates. Templates must be approved by Meta before they go live.

📋
🛍️

New Order Placed

Instant order confirmation sent right after a customer purchases

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❌

Order Cancelled

Notify customers when their order has been cancelled

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🚚

Order Shipped

Share tracking details as soon as the package is dispatched

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💵

Cash On Delivery

Confirm COD orders and set delivery expectations with customers

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Order Alerts

Configure WhatsApp message templates for different order statuses

⚠️ Please fix the following issues before saving:

    Synchronize WhatsApp Message Templates

    When you add new message templates in the Facebook WhatsApp message template section, they will not appear in the select box until you synchronize using this button.

    Loading templates...
    Woocommerce
    Order Status
    Enable
    Template Name
    Header Variables
    Body Variables
    Action Button
    Actions
    👤
    Customer
    online
    Type a message

    Connect WhatsApp Business

    Configure your API credentials to start sending notifications to your customers

    📱
    Shop Connected
    WhatsApp API
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    1

    WhatsApp Identity

    International format with country code (e.g., +1234567890)
    2

    API Security

    Generate from Meta Business Settings > System Users > WhatsApp Business Account
    🔒 Encrypted & Secure Storage
    3

    Admin Configuration

    Receive order notifications on these numbers. Separate multiple numbers with commas.

    COD Order Verification

    Send a WhatsApp confirmation message to customers before finalising COD orders — reduce cancellations and failed deliveries.

    🔐
    1

    COD Order Verification

    Enable this option to verify COD orders by sending a message to the customer's WhatsApp before the order is confirmed. The customer will receive a message with two buttons — Confirm or Cancel. Once the customer responds, the Shopify order tags will be automatically updated to reflect their choice.

    2

    How It Works

    🛒
    1
    Customer Places COD Order
    A customer selects Cash on Delivery at checkout on your Shopify store.
    📲
    2
    WhatsApp Message Sent
    A WhatsApp message is sent with two buttons — Confirm or Cancel — for the customer to respond.
    🏷️
    3
    Order Tag Updated
    Based on the customer's reply, the Shopify order is automatically tagged as confirmed or cancelled.

    App Configuration

    Configure your Meta App credentials to receive WhatsApp messages via webhooks

    🔔
    Shop Connected
    App Config
    Pending
    1

    Meta App Credentials

    Enter your Facebook App ID and App Secret to authenticate webhook requests from WhatsApp Cloud API.

    Found in Meta App Dashboard > Settings > Basic
    Keep this secure. Never share this key publicly.
    2

    Webhook Configuration

    Configure these values in your Meta App Dashboard to receive real-time message notifications.

    Webhook URL
    Paste this in Meta App Dashboard > WhatsApp > Configuration > Webhook URL
    Verify Token
    Use this same token in Meta App Dashboard for webhook verification

    WhatsApp Chat Widget

    Customize your storefront widget to engage customers

    💬
    Widget Status
    Active
    Shop Connected
    🔗

    Direct Chat Link

    Share this link anywhere to start a WhatsApp conversation
    1

    Widget Activation

    Enable Chat Widget
    Show WhatsApp chat button on your storefront
    2

    Appearance & Content

    3

    Configuration

    • Loading conversations...
    Select a conversation

    Customer Details

    Name: -

    Phone: -

    Order History

    Select a conversation to view orders.